1. GENERAL PROVISIONS AND DEFINITION OF TERMS
1.1. These general terms and conditions (hereinafter referred to as "GTC") apply to business relations between the buyer and the company Magazines s.r.o., with registered office at Jégého 14, 821 08 Bratislava, ID: 45405506, VAT ID: SK2022973194, bank account SK9383300000002200695037 (Fio banka) (hereinafter referred to as "operator" or "seller") concluded through the online store www.hennatreats.com (hereinafter referred to as "store").
1.2. The GTC regulate the rights and obligations of the participants in the purchase contract concluded remotely via the server www.hennatreats.com between the seller and the buyer.
1.3. The rights and obligations of the parties to the purchase contract are governed by the legal regulation of the purchase contract according to section § 588 et seq. in connection with paragraph § 612 et seq. Act No. 40/1964 Coll., Civil Code.
1.4. Buyer means a natural person or a legal entity that sent an electronic order, processed by the store's system.
1.5. Electronic order means a sent electronic form, containing information about the buyer, a list of ordered goods from the electronic store offer and the price of these goods, processed by the store's system or an e-mail sent to the seller's address.
< b>2. ORDER
2.1. The condition for the validity of an electronic order is the true and complete filling in of all the required data and details in the order form.
2.2. All received electronic orders are considered a draft contract and are considered binding.
2.3. The purchase contract, on the basis of which the sale of goods is carried out by the seller to the buyer, is created on the basis of a binding confirmation of the order in the system. An order (or part thereof) confirmed by the seller's e-mail is considered binding for both parties, if there is no violation of the conditions agreed upon at the time of confirmation, and then the relationship between the customer and the seller also arises.
2.4. The content of the order (exact specification of the goods and their number), the price for the goods and transport, the method of delivery, the method of payment for the goods and the delivery address (including the name, if it differs from the buyer's) are considered essential conditions.
2.5. The buyer is responsible for the exact delivery address. In the event that there was no error on the part of the seller, Slovak Post, or other third parties, the buyer is responsible for additional costs incurred, i.e. in the case of an incorrect delivery address, the buyer must pay the actual cost of postage, or for the return delivery of the shipment.
3. CANCELLATION OF ORDER
3.1. Cancellation of the order by the buyer
The buyer has the right to cancel the order without giving a reason at any time before its binding confirmation by the seller. After the binding confirmation of the order, only if the seller does not send the ordered goods within 15 working days. In case of cancellation of the confirmed order, the buyer is obliged to reimburse the seller for the damage caused by this transaction. The seller will exercise the right to compensation for damage mainly in the case of the purchase of goods "to order", which had to be procured at the customer's request or in the event that demonstrable costs have already been incurred in connection with securing the goods. The cancellation fee can be up to 50% of the total price of the goods.
3.2. Cancellation of the order by the seller
The seller reserves the right to cancel the order or part of it in the following cases:
- the goods are no longer produced or supplied or the price of the supplier of the goods has changed significantly. If this situation occurs, the seller will immediately contact the buyer in order to agree on the next procedure. If the buyer has already paid part or all of the purchase price, this amount will be transferred back to his account or address within 10 working days
- if, in the case of advance payment by transfer order, the full amount has not been paid within 7 days. In the event that the ordered goods were on sale and were removed from the offer after ordering, if payment is not made within 7 days, the seller can return this product back to the store's offer.
4. WITHDRAWAL FROM THE PURCHASE AGREEMENT
4.1. Withdrawal from the purchase contract by the buyer
The buyer has the right in accordance with the Act on Consumer Protection in Mail Order No. 102/2014 Coll. withdraw from the purchase contract within 14 working days of receiving the goods. In the case of exercising this right, the buyer is obliged to comply with the conditions and procedure specified in points 4.2. and 4.3.
4.2. How to proceed in the event of withdrawal from the purchase contract
Given that in the event of withdrawal the contract is canceled from the beginning, the seller will return or replace all mutually accepted services to the buyer and the buyer to the seller.
If the customer decides to withdraw from of the contract within the period specified in point 4.1., is obliged to comply with the following conditions:
* Contact the seller that he is requesting withdrawal from the contract, stating the invoice number, name and surname, date of purchase and his account number or address for refund.
* If the buyer has already received and accepted the goods, he will send them back to our address listed in the contact section.
The seller will send the money for the goods by transfer to the buyer's account as soon as possible, but no later than within the legal period of 15 days after physical receipt goods. If the buyer paid for the order with a bank card, the seller will send the money to the account linked to this bank card.
- If the buyer has already opened the goods, he sends them to the address: Magazines s.r.o., Jégého 14, 821 08 Bratislava.
- If the buyer has not yet opened the goods, sends it to the address: FHB Group (Magazines), Priemyselná 3, 900 21 Svätý Jur.
In addition to the price of the goods, the seller also returns the postage paid by the customer when ordering the goods. The buyer pays the postage for returning the goods. Cash on delivery returns are not accepted.
4.3. The buyer is obliged to take over the ordered goods. If the buyer decides to withdraw from the contract, after receiving the goods, he can send the goods to the seller according to the conditions specified in point 4.2. In the event that the buyer does not accept the goods and the goods are returned, the seller reserves the right to bill the buyer for additional costs and a contractual penalty according to point 12 of these Terms and Conditions.
5. PRICE CONDITIONS
5.1. The price of the products represents the final price of the goods according to current regulations.
5.2. The prices of postage and packaging are listed in the Delivery and transport price list section.
5.3. The seller reserves the right to adjust the price of the goods listed in the e-commerce catalog for orders of all products, if he discovers that the given price was listed incorrectly. He will inform the customer about this fact before confirming his order.
6. CONDITIONS AND POSSIBILITY OF PAYMENT FOR GOODS
6.1. Online payment through the STRIPE payment gateway, either with a VISA/Mastercard payment card or online payment through the bank portal.
6.2. By paying cash on delivery when receiving the goods at the post office, at the courier or at the collection point of Packet, if possible.
6.3. By payment on an invoice with a 14-day maturity in the case of a verified wholesale partner.
6.4. If the price for the delivered products is not paid in full, the seller has the right to suspend further deliveries of goods until the price is paid.
7. DELIVERY TERMS
7.1. Deliveries of the subject of performance (ordered goods) will be dispatched as soon as possible, depending on the availability of products and the seller's operational capabilities, usually within 1 working day from the confirmation of the order by the seller. Confirmation of the order also means confirmation in case of any changes to the order by the buyer. If the seller cannot send the goods within 1 working day, he informs the buyer about this fact. Orders placed after 6:00 p.m. on a given day are considered to have been placed on the following working day.
7.2. In the case of two consecutive shipments, the seller reserves the right to send the next goods only after crediting the payment for the previous shipment, or the right to combine orders if the first order has not yet been sent.
7.3. Each customer is informed about the shipment of goods by email.
7.4. The goods are delivered via Slovak Post, by courier service to the address specified by the customer in the order or by a delivery company to the Packet pick-up point chosen when placing the order.
7.5. Ownership of the products is transferred to the buyer upon acceptance and payment of the purchase price.
7.6. Delivery of goods to the territory of the member states of the European Union, or to other countries, based on prior approval and mutual written agreement, the price for postage and packaging and/or other delivery conditions between the buyer and the seller.
7.7. If the contracting parties agree to send an incomplete shipment (e.g. in the event of a longer outage of one of the ordered products), the seller will automatically resend the goods as soon as they are in stock.
8. INVOICING FOR GOODS 8.1. The invoice will be issued and delivered to your e-mail address specified in the order immediately after delivery of the order. Even in the case of advance payment through the payment gateway.
9. COMPLAINT RULE
9.1. This complaint procedure applies to goods that were purchased from the seller and whose complaint was made during the warranty period.
9.2. When confirming the order according to point 2.3, an invoice (sales document) is attached to each item purchased from the seller, which also serves as a warranty document.
10. CONDITIONS FOR THE RETURN OF GOODS
10.1. Upon delivery or receipt of the goods, the buyer is obliged to inspect the goods and examine:
- whether it is the product that was ordered,
- whether the product is in intact condition, i.e. whether it has no obvious defect,
- whether it has the right smell or shade.
10.2. The buyer can make a complaint about the goods under the above conditions at the following address:
Magazines s.r.o.
Jégého 14
821 08 Bratislava
11. RESPONSIBILITY FOR PRODUCT DEFECTS AND WARRANTY
11.1. The operator warns that the information provided on www.hennatreats.com is partially taken from third parties, may contain inaccuracies and may be updated without prior notice.
11.2. The operator may change the products and services described on its website at any time without prior notice and does not guarantee the material accuracy of their content.
11.3. The operator is not liable to another party for direct, indirect or extraordinary damages caused by the use of information from its own or linked websites.
12. CONTRACTUAL PENALTIES
12.1 According to Act no. 102/2014 Coll. About consumer protection during mail-order sales, the buyer has the right to withdraw from the purchase contract within 14 working days of receiving the goods. An order that has not been canceled according to these terms and conditions, or is legally binding and the buyer is obliged to accept it according to §588 of the Civil Code 40/1964 Coll. In the event that the buyer does not accept the shipment, he will be billed a contractual penalty of EUR 5, which serves to partially compensate the financial and administrative costs related to the non-accepted order. If the actual costs of postal services exceed this amount, the costs actually incurred will be charged.
12.2 By confirming the order, the buyer confirms his interest in the ordered goods and agrees to the terms and conditions. Therefore, the buyer should be interested in the status of his order in his own interest, especially if he has not received information about the storage of the shipment within 3-4 working days from the confirmation of sending the goods. We do not accept non-acceptance of the shipment due to lack of interest.
12.3 Payment information required to pay the contractual fine will be sent electronically and/or in writing.
13. PROTECTION OF PERSONAL DATA
13.1. The operator fully complies with Act No. 428/2002 Coll. on the protection of personal data in information systems. Our company respects your privacy. However, in order to offer you valuable services, we need to know some of your personal data. We protect this data from misuse and guarantee that we will never provide your contact information and data about your purchases to a third party.
13.2. By using this online store, you agree to the collection and use of information about you and your purchases under the conditions set forth above.
13.3. The online store www.hennatreats.com reserves the right to withdraw from the security guarantee in the event of an attack on the server by an unknown perpetrator. Only in that case, the above-mentioned data handling rules do not apply.